Market Leading Web-conferencing Co: 37% Increase in Customers With 22% Reduction in Churn

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Jan 20, 2025

The Objective

This company's rapid growth and product expansion from 2014 to 2020 created a complex pricing structure and operational inefficiencies. The addition of dozens of add-ons and numerous SKUs confused customers, reducing online conversions and complicating operational management.

The Solution

Implemented a strategic overhaul of its pricing and packaging strategy:

  1. Customer-Centric Research: Conducted conjoint studies to analyze customer preferences, bundling popular features together to simplify offerings.
  2. Product Line Consolidation: Introduced the a core bundle, merging essential features into an easily purchasable package.
  3. Operational Improvements: Reduced SKUs to enhance efficiency, cut costs, and improve inventory management​

The Result

22%

reduction in churn

37%

increase in customers

Client Name

Market Leading Web-conferencing Co

Service Name

Pricing

Industry

$4.4B Video Conferencing SaaS

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TESTIMONIALS

Clients Review

"Monetizely helped us revamp our enterprise SaaS pricing for new products. The excellent work led to key insights on buyer behavior and willingness to pay, refining our package with great impact. Highly recommend!"

Sajjad Rehman

VP of Revenue, Immunefi

Ajit is an excellent monetizing SaaS pricing consultant and mentor whom I highly recommend. I enjoyed working with him and found his processes to be well-structured and insightful. We were guided by him throughout the re-pricing\ re-packaging process and came to valuable conclusions as a result.

Hadar Fogel

VP of Customer Success, Superlegal

Preparing for major product shifts, I found 'Price To Scale' by Ajit Ghuman invaluable. Dubbed a 'mini-bible on saas pricing strategies,' it offers clear structures, effective pricing strategy framework, and inspiring examples from leading companies. Highly recommended!

Kirill Chabanov

COO at Aqua

Fantastic course and instructors. Despite being their first time, it felt like they’ve done it for years. Well organized with great dialogue and real-world scenarios. Highly recommend and would take another course with them!

Stephen Rosenlund

Global Pricing & Monetization, Dell

This is a very practical pricing program for pricing professional in SaaS. I highly recommend this course to anyone practicing pricing and packaging in modern SaaS environment. I learned SaaS pricing strategies that I will apply in my work right away.

Tatjana Mitchell

Principal, Pricing and Packaging at Iterable
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